Refund Policy

Last updated: August 29, 2026

1. Scope

This policy applies to every purchase of a Ledyvas license (Simplified or Tourism/HORECA plan), regardless of the platform used to purchase it (website, Gumroad, Paddle, or any other authorized channel).

2. When a refund applies

You're entitled to a full refund if you request it within 14 days of your purchase and the license was never activated on any computer. You can verify this yourself: if you never entered your license code on Ledyvas' activation screen, your purchase is eligible.

3. When a refund does NOT apply

Once a license has been activated on a machine (even just once, even if you stop using the software afterward), the purchase is no longer eligible for a refund. This is because Ledyvas is delivered immediately as a complete digital access (license code + installer), with no possibility of a "physical return" — activating the license is the point at which the product is considered effectively delivered and used.

We recommend taking advantage of the 14-day free trial (no credit card required) before purchasing, so you can decide with full confidence whether Ledyvas is right for your business.

4. How to request a refund

Write to us at info@ledyvas.com with your name, the email used for the purchase, the purchase platform (website, Gumroad, Paddle, etc.), and the reason for your request. We'll confirm the license was never activated and process the refund.

5. Processing time

Approved refunds are processed within 5 business days of confirmation, through the same payment method used for the original purchase (subject to each payment platform's own timelines).

6. Changes

We may update this Refund Policy at any time. Changes will be published on this page with an updated date, and won't affect purchases already made under the version in effect at the time of purchase.

7. Contact

For any questions about refunds, write to us at info@ledyvas.com.